Privacy policy

PRIVACY POLICY

Effective Date: 1 June 2026
Last Updated: 1 June 2026

1. INTRODUCTION

Braais & Bikinis ("Braais & Bikinis", "we", "us", or "our") respects the privacy of all users, customers, visitors, and other individuals whose personal information we process.

This Privacy Policy explains how Braais & Bikinis collects, uses, stores, shares, safeguards, and otherwise processes personal information in accordance with:

  • the Protection of Personal Information Act, 4 of 2013 ("POPIA");

  • the Promotion of Access to Information Act, 2 of 2000 ("PAIA");

  • the Electronic Communications and Transactions Act, 25 of 2002 ("ECTA");

  • the Consumer Protection Act, 68 of 2008 ("CPA"); and

  • any other applicable South African laws and regulations.

By accessing or using our website, purchasing products, communicating with us, or otherwise engaging with our services, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

2. RESPONSIBLE PARTY

For purposes of POPIA, Braais & Bikinis is the Responsible Party responsible for determining the purpose and means of processing personal information.

Business Name: Braais & Bikinis

Email Address: braaisandbikinisza@gmail.com

3. PERSONAL INFORMATION WE COLLECT

Depending on the nature of your interaction with us, we may collect and process the following categories of personal information.

3.1 Identification and Contact Information

  • Full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Delivery address;

  • Any information voluntarily provided through correspondence.

3.2 Transaction and Order Information

  • Products purchased;

  • Order history;

  • Delivery preferences;

  • Returns and refund information;

  • Customer support communications.

3.3 Payment Information

Payments are processed through secure third-party payment providers, including Yoco.

Braais & Bikinis does not store complete payment card details, card verification values (CVV), online banking passwords, or other sensitive payment credentials.

We may receive limited transaction-related information necessary to verify payment status, process orders, investigate disputes, and maintain accounting records.

3.4 Technical and Usage Information

When you access our website, certain information may be collected automatically, including:

  • IP address;

  • Browser type and version;

  • Device identifiers;

  • Operating system information;

  • Date and time of access;

  • Website usage data;

  • Pages viewed;

  • Referral URLs;

  • Session information;

  • Cookie-related information.

3.5 Marketing Information

Where permitted by law or where consent has been provided, we may process:

  • Newsletter subscription information;

  • Marketing preferences;

  • Promotional engagement data;

  • Survey responses;

  • Customer feedback.

4. METHODS OF COLLECTION

Personal information may be collected directly or indirectly when:

  • You place an order;

  • You create an account;

  • You communicate with us;

  • You subscribe to marketing communications;

  • You participate in surveys, competitions, or promotions;

  • You submit information through website forms;

  • You browse or interact with our website;

  • You voluntarily provide information to us.

5. PURPOSES OF PROCESSING

Braais & Bikinis processes personal information only for lawful and legitimate business purposes, including:

5.1 Order Fulfilment

To:

  • Process purchases;

  • Confirm transactions;

  • Arrange delivery;

  • Provide order updates;

  • Manage exchanges, refunds, and returns.

5.2 Customer Support

To:

  • Respond to enquiries;

  • Investigate complaints;

  • Resolve disputes;

  • Provide customer assistance.

5.3 Business Administration

To:

  • Maintain business records;

  • Manage customer relationships;

  • Improve website functionality;

  • Analyse business performance;

  • Improve customer experience.

5.4 Fraud Prevention and Security

To:

  • Detect fraudulent activities;

  • Verify transactions;

  • Protect customers and business operations;

  • Prevent unauthorised access or misuse.

5.5 Legal and Regulatory Compliance

To:

  • Comply with applicable laws;

  • Maintain tax and accounting records;

  • Respond to lawful requests from regulators, courts, or law enforcement agencies.

5.6 Direct Marketing

Subject to applicable legal requirements, we may send information relating to:

  • Promotions;

  • Product launches;

  • Newsletters;

  • Marketing campaigns;

  • Special offers.

Individuals may opt out of marketing communications at any time.

6. LEGAL BASIS FOR PROCESSING

Braais & Bikinis processes personal information where:

  • Processing is necessary to perform a contract with the data subject;

  • Processing is required by law;

  • Processing is based on consent;

  • Processing is necessary to pursue legitimate business interests;

  • Processing protects the legitimate interests of the data subject;

  • Processing is otherwise authorised under POPIA.

7. DISCLOSURE OF PERSONAL INFORMATION

Braais & Bikinis does not sell, rent, lease, or trade personal information to third parties.

Personal information may be disclosed only where reasonably necessary for legitimate business purposes.

7.1 Courier and Delivery Services

To fulfil customer orders, personal information may be shared with logistics and delivery providers, including:

  • Aramex Door-to-Door.

Information disclosed may include:

  • Name;

  • Contact details;

  • Delivery address;

  • Order reference information.

7.2 Payment Service Providers

Payments are processed through secure third-party payment providers, including:

  • Yoco.

Such providers process information in accordance with their own privacy notices and applicable security standards.

7.3 Service Providers

We may engage third-party providers for:

  • Website hosting;

  • Website maintenance;

  • Analytics;

  • Email communications;

  • Security services;

  • Customer relationship management;

  • Technical support.

Such providers may process information only on our documented instructions and subject to confidentiality obligations.

7.4 Legal Requirements

Personal information may be disclosed where required or authorised by law, including in response to:

  • Court orders;

  • Regulatory investigations;

  • Law enforcement requests;

  • Legal proceedings.

8. INTERNATIONAL TRANSFERS

Certain service providers may process personal information outside the Republic of South Africa.

Where personal information is transferred internationally, Braais & Bikinis will take reasonable steps to ensure that adequate safeguards are implemented and that such transfers comply with POPIA.

9. INFORMATION SECURITY

Braais & Bikinis maintains reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Security measures may include:

  • Access controls;

  • Password protection;

  • Secure payment technologies;

  • Encryption where appropriate;

  • Secure hosting infrastructure;

  • Monitoring and security assessments.

Despite these measures, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure.

10. RETENTION OF PERSONAL INFORMATION

Personal information will be retained only for as long as reasonably necessary to:

  • Fulfil contractual obligations;

  • Provide services;

  • Comply with legal requirements;

  • Resolve disputes;

  • Maintain business records;

  • Enforce legal rights and agreements.

Once retention is no longer required, personal information will be securely deleted, anonymised, de-identified, or destroyed in accordance with applicable legal requirements.

11. DATA SUBJECT RIGHTS

Subject to applicable law, individuals may have the right to:

  • Request access to personal information;

  • Request correction of inaccurate information;

  • Request deletion of information where lawful;

  • Object to processing;

  • Withdraw consent;

  • Restrict direct marketing communications;

  • Lodge complaints regarding processing activities.

Requests may be submitted to:

Email: braaisandbikinisza@gmail.com

Braais & Bikinis may require reasonable proof of identity before processing any request.

12. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, analytics tools, pixels, and similar technologies to:

  • Enable website functionality;

  • Maintain shopping cart functionality;

  • Remember preferences;

  • Analyse website traffic;

  • Improve performance and user experience.

Users may modify cookie settings through their browser preferences.

Disabling cookies may affect website functionality.

13. CHILDREN'S PERSONAL INFORMATION

Braais & Bikinis does not knowingly collect or process personal information relating to children under the age of eighteen (18) without the consent of a competent parent or legal guardian, where required by law.

Where we become aware that personal information has been collected unlawfully from a child, reasonable steps will be taken to delete such information.

14. PAIA REQUESTS

Individuals may request access to records held by Braais & Bikinis in accordance with PAIA.

Requests should be submitted in writing to:

Email: braaisandbikinisza@gmail.com

Braais & Bikinis may refuse access where permitted by PAIA, including circumstances involving:

  • Protection of third-party privacy;

  • Confidential commercial information;

  • Legal privilege;

  • Statutory restrictions.

Where required by law, Braais & Bikinis will maintain a PAIA Manual describing available records, procedures, applicable fees, and contact details.

15. COMPLAINTS

Questions, concerns, or complaints regarding privacy matters may be directed to:

Braais & Bikinis
Email: braaisandbikinisza@gmail.com

If a complaint cannot be resolved directly, a complaint may be submitted to the Information Regulator of South Africa.

16. CHANGES TO THIS POLICY

Braais & Bikinis reserves the right to amend, update, or replace this Privacy Policy from time to time.

Any amendments will become effective upon publication on the website unless otherwise stated.

Continued use of the website or services following publication of amendments constitutes acceptance of the revised Privacy Policy.

17. CONTACT DETAILS

Braais & Bikinis

Email: braaisandbikinisza@gmail.com

By accessing our website, placing an order, or using our services, you acknowledge that you have read and understood this Privacy Policy and that your personal information may be processed in accordance with its terms and applicable law.